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We can usually complete an online survey without the need for an in-person visit. However, at certain properties where a non standard installation has been identified, we may need to conduct a physical survey at the location, to make sure everything is optimised for the best charging performance. The survey will look at things like power supply, charging point location and WiFi connection.
Today’s generation of EV chargers do more than just transfer electricity from the power supply to your car. By connecting your EV charger to WiFi, you can have access to intelligent smart features, eco friendly reports on energy usage and software updates.
To ensure a smooth installation we recommend you clear as much of the area around the installation site as possible. Your installer will help you choose the best spot for your charging point, based on power supply, ease of access and where you park. Your installer will need to switch the power supply off for installation of the charging point.
The process usually takes 4 hours and our highly-qualified engineers will be on hand to support you, every step of the way. Our customer service team will then be able to support you moving forward.
